Customers Suck
Okay, I understand people find the holiday season stressful. I also understand that people find the prospect of being snowed in stressful.
However, this does not mean you can throw a shopping basket at me when I tell you that the Transformers DVD that is on sale today (or, rather, Saturday when this happened) will not be on sale tomorrow, even if you put it on hold at guest services.
Yes, I’m serious. A “guest” threw a shopping basket at me because he was supposedly freaking out whilst trying to find provisions, but apparently had enough time to pick out a Transformers DVD set.
Everybody is freaking out because they think they’re going to lose power. Everybody is foraging for food. You are not a beautiful and unique snowflake.
After I told him he wouldn’t get the sales price, he started going off and spewing a bunch of nonsensical bullshit:
- “I’ve been living here for 30 years and…” (So what? My store hasn’t even been there for 35 years.)
- “I’m ex-military and…” (Is that a threat?)
- “I’ve been to three stores trying to get provisions and I don’t need this right now!” (Dude, you’re buying ping pong balls. How is that helping your search?)
Then he threw the basket at me. I backed up into the corner of my little register section and he began yelling at me to not freak out on him because he “doesn’t need this right now.”
I informed him he couldn’t attack me and that pissed him off. He said he wasn’t attacking me, to get better customer service skills, and that his generation had to deal with “it” and so I have to as well.
Excuse me? Your generation wasn’t typically known for throwing things at shop girls.
After I give him his receipt and run away, I get sort of freaked out. When someone’s in my face, I don’t really back down. I finally found my manager, who I normally hate, and she went over with security and kicked him out of the store.
This is where it got interesting: He started rambling about being ex-military and war and some incident in Germany and whatnot.
Here’s the thing: he was only about 35, max. There is no way he was ever in a war in Germany. And again I say, so what? What does Germany have to do with throwing a basket at me?
Bastard.
Posted by Donna on 23 December 2008 at 22:06
Filed Under: Life, Rants
Tagged: annoyances, crazy, dramarama, idiots, scary, work, wtf
15 Comments
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WTF!? That guy sounds like a complete twit! It’s funny what this time of year can do to some people isn’t it!?
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Ewwwww. WTF A SHOPPING BASKET? What a weirdo, seriously. I hope you’re feeling ok about it and not dwelling on this. Some people are just socially inadequate and looking for excuses to make themselves look less screwed up.
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…the fuck?
What a random psycho. :S
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There’s definitely something wrong with him. It’s not like you are the one who makes the store policies/decides what’s on sale.
Fight Club!
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Ouch, a shopping basket to the head? That’s gotta hurt.
Still, guess it’s one of the downsides of customer service. There’s always that one slightly fucked up person who makes your job that little extra bit more difficult. Like that woman who threw iced tea at me because she didn’t like the straw I’d given to her. Fail.
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You gotta give the dude credit, though. He’s been living there for thirty years. Enough said. XD
I wish he would have thrown himself at you. At least then he would have accomplishment something; your amusement.
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(sigh) i hate customers. especially those that have the “customer is always right” mentality about EVERYTHING
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OH SCREW HIM! What an effin jerk! I think someone missed their NAPPY TIME -.-
It’s their fault for leaving shopping til the last minute and they have absolutely no right to take it out on the Customer Service ppl.
Christmas time drives me nuts at my call centre (inbound calls for businesses/doctors/emergency services). We were overflowing w/ calls the other day because everybody’s pipes froze or their heaters died *sigh*
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i guess these people are having pms lol
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Okay, that is rude. Seriously, I am not someone that believe in the phrase “the customer is always right”. It’s good that your boss sort of back you up. :)
Aren’t the holidays seasons suppose the be relaxing? At this time, everyone is usually less stressful and enjoying the festival and holidays. :P
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Oh lord. I’ve had so many customers pull that shit on me. I actually wrote a few posts awhile back about customers. I won’t go on about it here, but you can read them if you’re interested. :P
http://shadesofme.org/2008/09/16/the-customer-is-not-always-right/
The perks of being a cashier. haha
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Oh, and if it makes you feel any better – I’ve had a customer throw her cellphone at me – because I taked to her, while she was in the middle of a phone call. I “interrupted her”.
Nothing pisses me off more, then a customer on their cellphone, while their in your line. -
I dealt with my share of crazy customers when I was a cashier, but this guy sounds like a complete psychopath. I mean, if he wasn’t just being an asshole and trying to get attention and if he actually creates these imaginary memories about being in some war, that’s pretty crazy stuff.
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15 Comments