Site5 Troubles, or: Watch Me Abuse Emphasised Text
So, I signed up with a Site5 reseller account a few weeks ago. Since then I’ve had to submit three help tickets and there’s another issue I need fixed, but the issue I’m currently battling them on has made me severely doubt tech support’s reading comprehension.
First issue was that in my welcome email they sent me the wrong nameservers and they took a fairly long time to give me the actual ones after I sent in a support ticket.
Second issue was that the FTP wasn’t working for any of the accounts I had set up so the faulty nameservers wouldn’t have made a bit of difference anyway since there was no way I could upload thousands of files via file manager.
Third issue: Someone I host needs domain.com/icons/ and icons.domain.com/icons/ to show what she actually has uploaded in those directories to keep her links alive versus a listing of Apache icons (which you can see demonstrated here if you’re unfamiliar with what I’m talking about1). The subdomain, icons.domain.com, shows what she has uploaded to the icons directory, but domain.com/icons/ does not and neither does icons.domain.com/icons/.
I read in the Site5 Forums that they have been able to change this in a case-by-case basis. I explain very simply what is needed. I even include links. They email me to say:
Hi,
I’m able to access http://domain.com/icons/ without any problems. Are you still unable to access it? What is the error that you get?
I said nothing about errors in my original ticket. I even specifically said that when I access it it’s a directory listing of Apache icons and how that’s not what is needed.
I just ended up explaining to tech support how Apache servers work. I should be on their payroll.
I wake up this morning to this lovely message:
Hello,
What you can do is to create a symbolic link for the /icons folder. That way both icons.domain.com/icons and domain.com/icons will show the exact same content.
Please let us know if you have questions.
Dude, that’s like the exact opposite of what I want. Why would I want to do that?! I want it to display what’s actually uploaded to them, not display the exact same content2.
And why would they just say ‘create a symbolic link’? How many people emailing technical support will actually know what they mean by that? Just because I understand why /icons/ displays what it does doesn’t necessarily mean I’ll know the ins and outs of .htaccess. It mostly means that I’ve been messing around with different servers for the past eight years and have seen a lot of different hosting and server situations. It also means I am a master Google-ninja extraordinaire so if I don’t understand something, I’ll just fucking Google it before I ask questions.
Does someone have good stories about Site5 and/or Site5′s support? Because right now I’m about ready to rip out my hair and I paid for an entire year in advance to save myself $100USD and because everyone says they’re so great.
Update: Partial victory! Apparently they understood enough to enable domain.com/icons/ which is good…except for the part where I said at least three times that domain.com/icons/ could be lived without and icons.domain.com/icons/ was what we were really looking for. I’m hoping it won’t be too difficult to get that enabled, but I’m not getting my hopes up. ;)
- In that directory I actually have a file called rss.png uploaded and nothing else, but you won’t see rss.png at all, much less be able to link to it from elsewhere, like what she needs. ↩
- Which it’s already doing, technically speaking, since both are displaying ugly Apache icons used for FancyIndexing. ↩
21 Comments
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Awh man, I’m so sorry to hear that you’re having trouble with Site5! I’ve been with them since July and had nothing but good service…
Sometimes the forums are more helpful than the support tickets.
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I don’t know how you managed to end up with the wrong nameservers because the same generic welcome email gets sent to everyone, which includes the info like nameservers… bit odd that!
I remember when I first had my own hosting, it took me hours to figure out why my icons directory wasn’t showing what I’d uploaded. Hehe. (Sorry, vaguely related trip down memory lane there!)
I’ve had good days and bad days with Site5 support but overall my experiences have averaged out as more good, and I can’t find anyone that matches their uptime so I stick with them. I use them for work too. I hope you give them the opportunity to prove themselves :)
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your layout sucks so much dick you don’t even know and you did not know you have to suck did to get them to help you EVERYBODY knows that
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i don’t know who the fuck barbie is faggot yes your a faggot and yet you feel the need to think i read any of your shit may bee if you wiped the pussy juice off your lip and see that dick rules the world …
if it was not for did you would not be here slut -
I love e-mailing tech support. I can be as geeky as I want. Thankfully though, they have always been very helpful to me up until now. I guess I’m just lucky.
In regards to pajamasam70, Barbi was complaining on her tagboard about a certain pajamasam harassing her, saying that she finally called the cops. And that was before I posted the unrequested review.
I’m assuming then, that pajamasam’s comment on my blog is related to you? I looked at it before coming here and didn’t get what he/she wanted from me.
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Wow. Someone’s…a particularly special sort of stupid.
Your logic is faulty, but that’s not exactly shocking. Dude, if you haven’t yet realized, you need both bits for procreation.
Sincerely,
Faggotand there for you not a woman and will never be a real woman …
a real woman will suck dick , love dick , have babys by dick …. you you are a wast of your fathers sperm -
lolz you are a waste of your fathers sperm faggot
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That support seems really… weak, to say the least. I have no experience with that sort of stuff, unless you count calling companies by phone. They make me hold for so long…
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I love e-mailing tech support. I can be as geeky as I want. Thankfully though, they have always been very helpful to me up until now. I guess I’m just lucky.
In regards to pajamasam70, Barbi was complaining on her tagboard about a certain pajamasam harassing her, saying that she finally called the cops. And that was before I posted the unrequested review.
I’m assuming then, that pajamasam’s comment on my blog is related to you? I looked at it before coming here and didn’t get what he/she wanted from me.
i want you to suck my dick whore
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still bitch your a waste of your fathers sperm
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and you love to suck pussy
and can never be a real woman
and you dont stop you shit with me i will sitck my sick in your moth -
I’ve never used site5, but it must be really frustrating for you having these ‘proffesionals’ not helping atall.
I’m currently using Surpass hosting, and they are excellent. I had a problem (on a sunday!) so I submited a help ticket and they responded within 30 minutes explaining that the problem was their fault and then giving me all of the info I needed.
I hope you sort out this problem with Site5 though! -
Hmmm..interesting. I’ve always only heard good things about site5 from forums and such.
The hosting company I was with last had horrible customer service. You’d be lucky if they replied to your ticket (with some incompetent answer, mind you) within two days. I don’t have patience like that, especially when I’ve paid them in advance.
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21 Comments